All Your Insurance Claims Needs.
One Trusted Provider.

Through high-quality claim handling, we give capacity back to the carrier. 

Claim Assist Solutions’ mission is to be the provider of choice for all insurance adjusting needs with a complete set of tech-enabled insurance services that facilitate claims with total accuracy, speed, and quality.

Over 20 Years of Distinguished Excellence in Claims Solutions

Claim Assist Solutions provides exceptional service to the insurance industry and operates a family of brands that provide people, process, and technology to leading insurance carriers in the personal lines of auto and property, flood, and complex and commercial claims.

More Than a Provider, We Are a Trusted Partner

We build on our trusted reputation as a leading provider of outsourced claim services by delivering a full suite of end-to-end solutions that address all aspects of insurance resolution process.


The Claim Assist Solutions Team

Claim Assist Solutions is proud to have a dedicated and experienced team of leaders who are committed to our mission of advancing the insurance claims industry with industry expertise and tech-enabled excellence.

Sid Carr

Chief Executive Officer
  • 20 years of management consulting experience, including a focus on the Financial Institutions Industry
  • Joined Claim Assist Solutions in 2012 and drove unprecedented growth as Claim Assist Solutions’ president to include over 400 desk adjusters serving several marquee insurance companies
  • Currently responsible for daily operations and continuous business process enhancements
  • Holds a BA from Texas A&M and an MBA from Kellogg School of Management at Northwestern University

Ramón Lopez

Chief Operating Officer
  • Prior to joining Claim Assist Solutions, Ramón was the acting Head of Claims at USAA
  • Began USAA as an adjuster, and held former roles such as VP of Claims Operations and VP of Auto Claims Operations
  • Led a team of 4,700 claims professionals during his time at USAA as well as starting up and leading the Claims Innovation team
  • Holds a BA from Texas State University in San Marcos, Texas, an MBA from The University of Texas at San Antonio (UTSA) and represented USAA on the board of the San Antonio Hispanic Chamber of Commerce

Indira Davidson

Chief Financial Officer
  • 35 years of corporate finance, investment accounting and contact center staff operations experience
  • Joined Claim Assist Solutions in 2023 after a 23-year career at USAA where she held various leadership and executive roles in Corporate Finance, Enterprise Strategy and Planning, Contact Center Operations and Claims Central Services, to include QA and risk/compliance
  • Holds a BA in Accounting from Texas State University in San Marcos, Texas

John Weakly

Chief Strategy Officer and Founder of Claim Assist Technologies
  • Joined Claim Assist Solutions in 2001
  • Led all aspects of one of the largest independent adjusting firms
  • Developed Claim Assist Technologies
  • Holds a BBA in Finance from Texas A&M University

Robin Britton

Chief Technology & Security Officer
  • Joined Claim Assist Solutions in 2022
  • Previously the Chief Technology and Security Officer for New Braunfels Utilities and held roles of increasing IT responsibility for the city of Fort Worth
  • BASc in Environmental Science from Texas Christian University in Fort Worth, Texas

Melanie Bailey

Chief Human Resources Officer
  • Joined Claim Assist Solutions in 2023 from TC Operating Partners
  • Human resources expert in both the retail and industrial manufacturing industries
  • Holds a BA in Sociology from SUNY Cortland and an MBA in HR from DeVry University

Phillip Hall

General Counsel/CLO
  • Phillip has been representing Claim Assist Solutions for over 20 years and has served for 18 years as in-house General Counsel/CLO
  • Prior to working for Claim Assist Solutions, Phillip served as in-house counsel for Clear Channel Communications
  • Responsible for managing legal matters across the Claim Assist Solutions platform
  • Holds a BA from Texas A&M University and a JD from St. Mary’s University School of Law

Ben Rayasam

CEO of Claim Assist Technologies
  • Co-founded and serves as CEO for Claim Assist Technologies LLC, which has processed over 250k property and casualty claims to date
  • Professional concentration on business process engineering and optimization, focused on creating technology that spurs growth
  • 25 years experience in FinTech Securities and InsureTech sectors
  • Holds a Bachelor of Engineering in Computer Science from University of Madras, India and has completed SMU Cox School of Business’ Leading Tomorrow’s Organizations executive program

Bringing Life Back to Normal with User-Centered Technology

When your clients need it most, Claim Assist Solutions delivers. We are focused on improving the claims process from beginning to end with advanced and effective technology solutions.

Deep Expertise from Years of Experience

Market leader with 20+ years in claims solutions.

User-Centered Technology

Claim Assist Technologies is our user-centric end-to-end performance management platform.

17,000+ Independent Adjusters

2,000+ full-time staff in 6 strategically located offices throughout the country.

Committed to Corporate Responsibility

Claim Assist Solutions takes corporate responsibility seriously and strives to conduct our business in a socially and environmentally responsible manner. We are committed to ethical business practices, including treating our clients, employees, and vendors with fairness, respect, and honesty.

Claim Assist Solutions has a deep appreciation for those who have served in the military – employees and policyholders alike. We’ve supported the Wounded Warrior Project® (WWP) for more than a decade. WWP is an organization that provides free programs and services in mental health, career counseling, long-term rehabilitative care, and policy advocacy to improve the lives of millions of wounded warriors and their families.

Since 2013, Claim Assist Solutions has raised over $1.8 million for WWP through many efforts including holding silent auctions and fundraising via golf tournaments and participating in the WWP Carry Forward® 5K.

Experience the Claim Assist Solutions Difference

With deep industry knowledge and a comprehensive suite of insurance claims solutions, Claim Assist Solutions can anticipate and overcome insurance challenges before they even arise. Contact us today if you’re interested in finding out more information, need fast assistance, or are ready to get started.

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