SAN ANTONIO –As the property and casualty insurance industry continues transforming its operations and technology, carriers increasingly seek ways to offset these investments with a more cost-effective claims-adjusting process without sacrificing quality, accuracy, or service.
In response, several well-known firms have joined forces under an overarching brand name, Claim Assist Solutions, including Allcat Claims Service, Colonial Claims, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. All are powered by Claim Assist Technologies (formerly Claim Assist), an end-to-end proprietary claim management software platform.
Claim Assist Solutions provides people, process, and technology to leading insurance carriers in the auto, property, flood, and complex and commercial claims industry through its more than 2,000 employees and independent adjuster network of 17,000 licensed contractors.
“While we’re introducing a new name, our focus within each company remains the same – be the provider of choice for all insurance adjusting needs with a complete set of tech-enabled insurance services that facilitate claims with total accuracy, speed, and quality, which in turn, provides valuable capacity back to the carrier,” said CEO, Sid Carr.
Companies within Claim Assist Solutions will continue to service clients separately; however, the companies will share best practices across human resources, finance, and administration while investing in technology to ensure the highest levels of client satisfaction.
The journey to this announcement began when Trive Capital, a Dallas-based private equity firm, and Valedor Partners, a Houston-based private investment firm, invested in Allcat Claims Service in 2022. From that transaction, Claim Assist Solutions was able to pursue additional growth investments of claim service companies.
“Coming under a common name, while maintaining existing brand identities, conveys all the capabilities we can offer across our platform,” said president, Ramon Lopez. “Together, we service six out of the top 10 P&C insurance carriers. From flood to commercial to your everyday auto or home claim, we can do it all and look forward to helping more clients in the future.”
About Claim Assist Solutions
Claim Assist Solutions is a national technology-focused claims adjusting firm comprised of: Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. The company is powered by Claim Assist Technologies, a proprietary claims management software platform, to provide rapid and highly accurate claims processing through enhanced visibility and real-time communication. Claim Assist Solutions is committed to its brand promise to deliver the best service through high-quality claims handling that, in turn, provides valuable capacity back to the carrier. Operating out of nine locations, the company adjusts auto, property, flood and complex and commercial claims, with the support of its more than 2,000 full-time employees and independent adjuster network of ~17,000. For more information, visit www.claimassistsolutions.com.
(LEXINGTON, Ky.) – Doug Branham, President, and Chief Executive Officer of Colonial Claims, one of the largest independent claims companies in the U.S., was inducted into the Burlin C. Coleman College of Business Hall of Fame at the University of Pikeville on October 12, 2023.
Branham earned his bachelor’s degree in history from Pikeville College in 1971. He was honored by the university for hosting many UPIKE alumni events over the years, which provided an opportunity for UPIKE graduates and regional leaders to make valuable connections.
Branham has previously been recognized by the university with the Distinguished Alumni Award, presented to alumni whose contributions have enriched the lives of others and who bring honor and distinction to the individuals, their families, and the University of Pikeville.
Doug and his wife, Felicia, founded Colonial Claims in 1982. With two offices located in Lexington, Ky., and Dunedin, Fla., they’ve handled more than $50 billion in damages from catastrophes to daily claims during their four decades in the business. Colonial maintains a network of thousands of highly trained and experienced adjusters, servicing claims nationwide, including all 50 states, the U.S. Virgin Islands, Puerto Rico, and all U.S. territories.
Colonial Claims is a member of Claim Assist Solutions, which operates several entities that provide people, processes, and technology to leading insurance carriers in the personal lines auto and property, flood, and complex and commercial claims industry.
About Colonial Claims
Colonial Claims services all types of property and liability claims, including wind, fire, hail, flood (NFIP and private), tornado, and earthquake for residential and commercial properties. Colonial Claims provides both field and desk adjusting resources, as well as appraisals, dispute resolution services, mediation and arbitration services, litigation, and alternative defense services, and TPA services. From our leading-edge technology to our sincere and personal service, Colonial Claims continues to lead the adjusting industry in providing the best, most comprehensive adjusting solutions to carriers and their policyholders. In a world of intensified weather risks you need Colonial Claims by your side.
Allcat Claim Service was proud to be a sponsor at the Wounded Warrior Project® (WWP) Carry Forward® 5K in San Antonio, where we raised over $5,000 for the organization. Learn more about WWP and the important work they do for veterans during this television segment on Great Day SA.
Wounded Warrior Project 5k Event | Great Day SA | kens5.com
Tech-driven, comprehensive claims processing solutions provide a solid foundation for a positive transformation in the insurance industry. They empower adjusters and agents to automate manual tasks, simplify extensive paperwork, and deliver an enhanced policyholder experience.
A leading tech-enabled provider of outsourced end-to-end claims solutions for insurance carriers across the U.S., Allcat Claims Service is driving this innovation. Its proprietary platform, Claim Assist, automates claims processing, streamlines communication with policyholders, and simplifies invoicing.
“The value we provide is due in part to our ability to holistically handle claims. From field estimation and first notice of loss all the way to claims reimbursement, we take complete ownership of a client’s claims management process,” says Ramon Lopez, COO at Allcat Claims Service.
Many clients find it daunting to source highly skilled adjusters who can adjudicate claims accurately, especially in challenging geographical areas. With intelligent workload distribution at the forefront of Claim Assist, Allcat Claims Service enables carriers to filter licensed adjusters by experience, location, and service ratings. It uses a scoring system to rate them based on the number of claims handled for an insurance company. Clients can request adjusters with preferred scores to meet their goals of a high level of customer service.
Placing a strong emphasis on quality and accuracy throughout the claims supply chain, Allcat Claims Service has built a quality program, and leverages automated audits to ensure precision and reliability. Claim Assist’s ability to provide highly accurate estimates and automatically comply with a client’s quality standards makes it a scalable and efficient solution.
Claims adjusters can seamlessly download the easy-to-use Claim Assist, integrated with leading estimation solutions such as Xactimate, which enables the claims management process to be refined per the specifications of each client. Precise levels of controls can be set for appointment schedules and rules definition to enable them to follow guidelines and protocols.
An adjuster can self-identify their capacity and set limits on the number of claims they can handle per day or week. This data is extracted to offer actionable insights and recommendations to clients, strengthening their business relationships and improving the overall claims process.
Allcat Claims Service also effectively triages work. Based on the severity of losses, it differentiates those that require field estimates from the rest. If a loss is less severe, it adjudicates claims virtually through text messaging, photo, or video interaction with policyholders. They don’t have to download the software and can communicate with the team per their preferred schedule and timeline.
In 2022, Allcat Claims Service was approached by a top insurance carrier to manage the claims of the policyholders affected by Hurricane Ian. The team leveraged Claim Assist to quickly deploy adjusters to determine the scope of damage and write estimates. In just two weeks, estimates were accurately written for almost 90 percent of the claims.
Enabling it to deliver elite customer services and garner positive feedback is its diverse group of senior leaders with decades of experience in insurance, independent adjusting, and management consulting.
“Our leadership team translates business needs into scalable tech offerings, coupled with automation, to continuously enhance and develop new features,” says Lopez.
Allcat Claims Service has expanded its capabilities to offer a wide range of new products and services to handle high-value commercial claims and large volumes of flood claims. It is also scaling responses through strategic acquisitions over the last year. With a market-differentiated pricing model and the power of automation, it continues to deliver results-driven services and a superior claims processing experience.
SAN ANTONIO –As the property and casualty insurance industry continues transforming its operations and technology, carriers increasingly seek ways to offset these investments with a more cost-effective claims-adjusting process without sacrificing quality, accuracy, or service.
In response, several well-known firms have joined forces under an overarching brand name, Claim Assist Solutions, including Allcat Claims Service, Colonial Claims, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. All are powered by Claim Assist Technologies (formerly Claim Assist), an end-to-end proprietary claim management software platform.
Claim Assist Solutions provides people, process, and technology to leading insurance carriers in the auto, property, flood, and complex and commercial claims industry through its more than 2,000 employees and independent adjuster network of 17,000 licensed contractors.
“While we’re introducing a new name, our focus within each company remains the same – be the provider of choice for all insurance adjusting needs with a complete set of tech-enabled insurance services that facilitate claims with total accuracy, speed, and quality, which in turn, provides valuable capacity back to the carrier,” said CEO, Sid Carr.
Companies within Claim Assist Solutions will continue to service clients separately; however, the companies will share best practices across human resources, finance, and administration while investing in technology to ensure the highest levels of client satisfaction.
The journey to this announcement began when Trive Capital, a Dallas-based private equity firm, and Valedor Partners, a Houston-based private investment firm, invested in Allcat Claims Service in 2022. From that transaction, Claim Assist Solutions was able to pursue additional growth investments of claim service companies.
“Coming under a common name, while maintaining existing brand identities, conveys all the capabilities we can offer across our platform,” said president, Ramon Lopez. “Together, we service six out of the top 10 P&C insurance carriers. From flood to commercial to your everyday auto or home claim, we can do it all and look forward to helping more clients in the future.”
About Claim Assist Solutions
Claim Assist Solutions is a national technology-focused claims adjusting firm comprised of: Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. The company is powered by Claim Assist Technologies, a proprietary claims management software platform, to provide rapid and highly accurate claims processing through enhanced visibility and real-time communication. Claim Assist Solutions is committed to its brand promise to deliver the best service through high-quality claims handling that, in turn, provides valuable capacity back to the carrier. Operating out of nine locations, the company adjusts auto, property, flood and complex and commercial claims, with the support of its more than 2,000 full-time employees and independent adjuster network of ~17,000. For more information, visit www.claimassistsolutions.com.
Allcat Claims Service received the award during the WWP Corporate Partner Summit, an annual event where the nonprofit’s partners come together to network, learn more about WWP’s strategic priorities and share best practices. This recognition acknowledged the company’s creative efforts to bring together its vast network of employees and adjusters to raise awareness and funds to support WWP over the years.
“Allcat Claims Service has been a strong supporter of Wounded Warrior Project and their mission for more than a decade,” said Allcat Claims Services’ chief executive officer, Sid Carr. “We work with many veterans through the insurance claims process, but also proudly employ wounded warriors. We vowed never to forget their sacrifices and supporting WWP is integral to who we are – we both help individuals, families and communities recover after life changing circumstances.”
Since 2013, Allcat Claims Service has raised over $1.7 million through many efforts including holding silent auctions and fundraising via golf tournaments and participating in the WWP Carry Forward® 5K. In addition to this recognition, Allcat Claims Service previously received the Wounded Warrior Project Empowerment Award in 2020.
Allcat Claims Service was formed in 2000 by a group of independent adjusters who believed there was a place in the claims industry for a fresh approach. The ownership believed the new ideas and experience each brought to the new company would provide unparalleled service to its clients. Allcat Claims Service places a premium on quality control, quality adjusters, and staying ahead of the technology changes. Most importantly, we pride ourselves on handling claims professionally and ethically. Allcat Claims Service can handle all insurance claims needs providing solutions for personal and commercial lines field inspections as well as end-to-end desk services for property, auto, flood and large loss claims. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. For more information on Allcat Claims Service, please visit www.allcatclaims.com.
